Khendall Shipping Policy

Last Updated: September 12, 2026

At Khendall, we know that getting your order on time matters. Our shipping process is designed to keep things simple, from order confirmation to delivery. We work with DHL to provide reliable transportation and shipment tracking.

1. Order Processing

Your order will enter our fulfillment process once payment has been successfully confirmed.

We generally prepare orders within 1–3 business days. Orders placed during weekends or public holidays will begin processing on the next business day.

Please note that processing may take a little longer during seasonal periods, special promotions, or unusually high order volumes.

Once your order has been dispatched, we will provide tracking information when available.

2. Delivery Timeframe

Following order processing, delivery generally takes approximately 5–12 business days.

This timeframe is an estimate and can vary depending on the delivery destination, customs procedures, carrier operations, weather, and other circumstances affecting transportation.

A delivery estimate is not a guaranteed delivery date.

3. DHL Delivery

DHL is our shipping carrier for orders.

After your package leaves our fulfillment process, it is transferred to DHL for transportation and delivery. Where tracking is available, you can use the tracking number provided to check your shipment's progress.

Please allow some time after dispatch for the first tracking scan or status update to appear.

4. Shipping Fees

Shipping charges depend on your destination, order specifications, and the shipping service available at the time of purchase.

The applicable shipping cost will be shown at checkout before you complete your order.

5. Customs and Import Charges

International shipments may be subject to customs clearance upon entering the destination country.

Depending on local regulations, the recipient may be responsible for import duties, taxes, customs fees, or other charges imposed by the destination country.

Such charges are determined by local authorities and are outside Khendall's control unless explicitly included in the order total.

Please also be aware that customs processing may extend the expected delivery timeframe.

6. Shipping Address Requirements

A complete and accurate shipping address helps prevent delivery problems.

Before completing your order, please verify all details, including:

• Recipient's full name

• Street and building information

• Apartment, suite, or unit number

• City

• State, region, or province where applicable

• Postal or ZIP code

• Contact information

If you notice an error after placing your order, contact Khendall as soon as possible. We will try to assist before dispatch, but we cannot guarantee an address change once an order has entered fulfillment or been handed to DHL.

If a package is returned because the address was incomplete or incorrect, additional shipping charges may apply for another delivery attempt.

7. Tracking Your Shipment

Once your order is on its way, your DHL tracking information can help you stay informed about its journey.

Tracking updates can occasionally take time to appear, particularly shortly after dispatch.

If your tracking status has not changed for an unusually long period, please contact our support team with your order number and tracking number.

8. Delivery Delays

We aim to keep every shipment moving according to the estimated timeframe, but some delays are unavoidable.

A shipment may take longer due to:

• Customs inspections or clearance

• Severe weather

• Transportation interruptions

• Public holidays

• Local delivery conditions

• Carrier network disruptions

• Incorrect or incomplete delivery information

If a delay occurs, we appreciate your patience while DHL completes the delivery process.

9. Damaged Shipments

We package orders with care, but damage can occasionally occur during transportation.

If your order arrives damaged, please contact Khendall Customer Support promptly.

To help us assess the situation, please provide your order number and clear photographs of the shipping package and the affected item.

We will review the information and determine the appropriate way to assist.

10. Package Shows as Delivered

If DHL's tracking system indicates that your package has been delivered but you cannot locate it, please first check your usual delivery areas and ask household members, neighbors, reception staff, or building management if applicable.

If the package remains missing, contact us with your order and tracking information so we can help determine the next steps.

11. Events Beyond Our Reasonable Control

Khendall is responsible for preparing your order for shipment, but certain delivery circumstances are managed by DHL, customs authorities, and local delivery networks.

We cannot guarantee delivery dates or be responsible for delays caused by circumstances outside our reasonable control.

We will, however, make reasonable efforts to assist you whenever a shipping issue arises.

12. Updates to This Policy

Khendall may revise this Shipping Policy from time to time as our shipping arrangements, services, or business practices change.

Any updated version will be published on our website with the latest revision date.

Need Help With Your Delivery?

If you have questions about shipping, tracking, or the status of your order, please contact Khendall Customer Support.

For faster assistance, include your order number and DHL tracking number, if available.

Thank You for Choosing Khendall

We appreciate your business and the confidence you place in our store. Our goal is to make every delivery straightforward, transparent, and dependable—from the moment your order is confirmed until it reaches your door.

Khendall — packed with care, sent with confidence.

Company name: EANNA LTD

Address: 21 Knightsbridge, London, England, SW1X 7LY

Company number: 09023815

Store Email: admin@khendall.com